Frequently Asked Questions
Answers about ordering, shipping, products, warranty, and support.
No. You may place an order as a guest or create an account. However, we recommend creating an account to access order history, download invoices, track deliveries more easily, and simplify future purchases.
A sales contract is concluded only after successful payment authorization or receipt of payment. An automatic order confirmation email does not yet constitute acceptance of the order.
If the order has not yet been processed or shipped, we may be able to assist. Please contact us as soon as possible and provide your order number.
In rare cases of stock discrepancies or technical errors, we will contact you to offer an alternative product, a waiting option, or cancellation with a refund.
Yes, in cases such as pricing errors, technical issues, stock inconsistencies, suspected fraud, or force majeure. If payment has been received, it will be refunded.
All prices are displayed in euros (EUR).
Yes, unless otherwise stated.
If you are a taxable person established in another EU Member State and provide a valid VAT number verified through the VIES system, VAT may be applied at 0% in accordance with EU VAT rules.
If VAT validation fails, VAT will be applied according to applicable regulations.
Available payment methods are displayed during checkout and typically include bank link, card payment, and invoice (prepayment).
Orders are processed only after payment has been successfully authorized or received.
We deliver within the European Union to standard street addresses available during checkout.
No. Delivery to marina docks, offshore locations, or PO boxes is not provided.
Currently, deliveries are limited to EU countries. We do not deliver to the Russian Federation, Belarus, or Ukraine.
Delivery time depends on the destination country and selected shipping method. In exceptional cases, delivery may take up to 45 calendar days.
For consumers, the risk transfers upon physical receipt of the goods. For business customers, risk transfers when the goods are handed over to the carrier.
Yes. If you are a consumer, you have the right to withdraw from the purchase within 14 days of receiving the goods without providing a reason.
You must notify us in writing within 14 days of receiving the goods. The goods must be returned within 14 days after submitting your withdrawal notice.
The consumer bears the direct cost of returning the goods unless otherwise agreed.
Goods may be inspected as you would in a physical store. If the product is used beyond what is necessary to examine its nature and functioning, you may be responsible for any decrease in value.
Yes. The right of withdrawal does not apply to custom-made goods, sealed goods unsealed for health or safety reasons, or products that cannot be returned due to hygiene or safety considerations.
Refunds are issued within 14 days of receiving your withdrawal notice, but not before we receive the returned goods or proof of return.
No. The statutory 14-day right of withdrawal applies only to consumers. Business customers may contact us to discuss possible solutions.
Consumers may submit complaints regarding non-conforming goods within 2 years from receiving the product.
If a manufacturer provides a separate warranty, it applies in addition to your statutory rights and may be subject to the manufacturer’s conditions.
Warranty does not cover normal wear and tear, improper installation, improper maintenance, misuse, damage caused by external factors, or corrosion resulting from improper care.
Please contact us by email with proof of purchase, a description of the issue, and photos or videos if possible.
Any advice or recommendations provided are informational only and do not constitute a guarantee of suitability unless explicitly agreed in writing.
Please carefully review product specifications, dimensions, and technical details before purchasing. Compatibility is the buyer’s responsibility.
Yes. You may enter company details during checkout or account creation.
Yes. Business customers do not have a statutory 14-day withdrawal right. Other terms may differ as specified in our Terms and Conditions.
We aim to resolve disputes through negotiations.
Purchases are governed by Estonian law.
Consumers may submit complaints to the Consumer Disputes Committee operating under the Consumer Protection and Technical Regulatory Authority or file a claim with the competent Estonian county court.