Terms and Conditions

1. General Provisions

The online store SailingAid.com is operated by Arvid Logicum OÜ.

Company details:

  • Arvid Logicum OÜ
  • Registration code: 12293837
  • VAT number: EE100993101
  • Address: Punane 16, 13619 Tallinn, Estonia
  • E-mail: info@sailingaid.com

These terms apply to all purchases made in the online store SailingAid.com and are prepared in accordance with Estonian and European Union legislation.

2. Placing an Order

Orders can be placed either with or without registering. An order becomes valid once the customer receives an order confirmation via e-mail.

3. Prices and Payment

All prices are in euros and include VAT unless otherwise stated.

Available payment methods:

  • Bank link
  • Card payment
  • Invoice payment

4. Delivery

Goods are delivered according to the delivery method chosen by the customer. If the destination country is not available at checkout, please contact us for a personal delivery quote.

Within Estonia, orders are usually delivered to the specified location within 2-3 business days from the confirmation of the sales agreement. Outside Estonia, delivery takes place within 3-7 calendar days.

In exceptional cases, the delivery time may extend up to 45 calendar days.

5. Returns and Right of Withdrawal

A private customer has the right to withdraw from the purchase within 14 days of receiving the goods by notifying us in writing via e-mail.

The returned product must be in its original commercial condition, including cleanliness, completeness, and original packaging.

The seller has the right to reduce the refund amount if the value of the product has decreased due to missing packaging or use beyond what is necessary to examine the product.

Return shipping is covered by the customer unless otherwise agreed.

Refunds are made within 14 days from receiving the withdrawal notice, but not before the returned goods have reached the seller.

The right of withdrawal does not apply to legal entities.

6. Complaints

The customer has the right to submit a complaint regarding a defective product within 2 years from receiving the goods. Complaints must be submitted by e-mail together with proof of purchase.

7. Personal Data Processing

Personal data is processed according to the privacy policy available on the website.

8. Dispute Resolution

All disputes are resolved primarily through negotiations. If an agreement cannot be reached, disputes are settled by Harju County Court.